MuchBetter, Face Up, Hyperbound, Second Nature, PitchMonster, Mindtickle, Engramm: ask every solution you evaluate these eight questions. Our answers are in the last column.
The question to ask
Why it matters
Engramm's answer
01Which roles does the solution cover?
One tool per role means another contract, another rollout and another adoption effort.
Sales, customer service, management, recruiting, healthcare, procurement, compliance, public speaking.
02Who builds the scenarios, and how long does it take?
Your offers, objections and procedures change. The scenario has to keep up without going back to a vendor.
Your teams, with the Engramm assistant, in minutes, from your own documents.
03Is the conversation open or scripted?
Picking from preset answers won't prepare anyone for a customer who interrupts.
Open voice conversation in real time, with responses in under 500 ms. Or on video, facing an avatar.
04What is measured after the conversation?
An overall score doesn't tell you what to work on.
A criterion-by-criterion scorecard, a debrief after every conversation and a skills map for each team.
05Where is the data, and is it used to train the AI?
Your sales pitches and your employees' results are sensitive data.
Application hosted in France, language model in a France region, no training on your data, DPAs signed with every sub-processor.
06In which languages?
Your subsidiaries, your contact centers abroad, your international teams.
More than 70 languages, with automatic content translation.
07Do you need to change your LMS or install anything?
Every extra tool slows adoption down.
Nothing to install: a browser is all you need. SCORM 1.2 and 2004, xAPI, SSO (SAML, OAuth, OpenID Connect).
08Can you try it without a one-year commitment?
A pilot with one team beats a promise for the whole organization.
Yes: a monthly subscription with no commitment, or annual at a reduced rate.