A client calls to cancel. Your advisor has 4 minutes to retain them.
Complex offers, fierce competition, volatile clients: every call is decisive. Engramm trains your advisors and sales reps on realistic AI roleplays to turn every interaction into an opportunity.
Telecom demands speed, accuracy and empathy.
High churn, constantly evolving offers, demanding clients: your teams must master every interaction to retain and acquire.
Churn & retention
Number portability makes switching operators trivial. Every cancellation call is a battle to win in minutes.
Constantly evolving offers
5G, fiber, fixed-mobile convergence, business bundles: the catalog changes every quarter. Advisors must keep up.
Omnichannel clients
Phone, store, chat, social media: clients expect the same quality on every channel, with a unified history.
AHT under pressure
Average handling time is a key KPI. Being efficient without seeming rushed, resolving quickly without sacrificing satisfaction.
Call center turnover
High advisor turnover, repeated onboarding, every new hire must become autonomous in record time.
NPS & customer satisfaction
NPS is the industry barometer. One bad interaction is enough to turn a promoter into a detractor.
Advisors pick up the phone with no safety net.
Rigid scripts, random call monitoring and a few hours of initial training. Without realistic practice, every call is a leap of faith.
From rigid scripts to conversational mastery.
Engramm replaces top-down training with active, unlimited practice, so every advisor can handle any call type before picking up the phone.
Unlimited practice
Your advisors practice with AI clients (unhappy consumers, demanding businesses, new subscribers), each with their own profile and objections. As many times as they want.
Lightning deployment
New offer or pricing change? Deploy a complete learning path, from podcast to roleplay, in hours. Every advisor is ready from day one.
Real-time management
Dashboard by floor, team and call type. Detailed scorecard after every session. You identify weak spots before they impact NPS.
Roleplays calibrated for the contact center.
Each scenario replicates a real call with field-level pressure, objections and complexity.
Retention call
A client calls to cancel after a price increase. Understand their frustration, offer an adapted deal and retain them.
B2B fiber sale
Convince an SME director to migrate to a business fiber plan. Handle objections on cost, migration and service continuity.
Technical complaint
A client frustrated by repeated outages. De-escalate anger, diagnose the issue and propose a concrete solution.
Convergence upsell
Offer a fixed-mobile-TV bundle to a single-product client. Find the right moment, argue value without forcing the sale.
Inbound portability
Welcome a new client leaving a competitor. Qualify their needs, sell the right plan and ensure a smooth migration.
Enterprise renewal
Renegotiate a mobile fleet contract with a CIO who has competing offers. Defend value and lock in the renewal.
Realistic and demanding clients.
Each AI persona has their own profile, client history, frustration level and typical objections.
Cancelling client
Julien T.34 years old, disappointed by the latest price hike, has already compared competitors
Mid-size company CIO
Mme GarnierTechnical, rigorous, negotiating a 200-line fleet contract
Tech-savvy client
M. PetitGeek, impatient, knows the tech better than the advisor
New client
Mme BoucherNot tech-savvy, needs step-by-step guidance
Create your own characters
Configure custom personas: client profile, history, frustration, difficulty level.
Train my teams →Concrete results for your contact centers.
Operators using Engramm see rapid improvement in performance and customer satisfaction.
Traditional training vs. Engramm.
What changes when training shifts from scripts and call monitoring to AI roleplay.
| Today | Engramm | |
|---|---|---|
| Call practice | ✕Occasional call monitoring and rigid scripts | ✓Unlimited AI roleplays with realistic client profiles |
| New offer | ✕Written brief + quiz, inconsistent assimilation | ✓Full learning path deployed in 24h (podcast, flashcards, quiz, roleplay) |
| Retention | ✕Retention techniques passed on verbally, poorly standardized | ✓Retention scenarios systematically trained and assessed |
| Feedback | ✕Rare call monitoring, subjective supervisor feedback | ✓Detailed scorecard + AI coaching after every session |
| Coverage | ✕5-10% of calls monitored per week | ✓100% of advisors trained and assessed continuously |
| Management | ✕Call KPIs (AHT, FCR) with no visibility on skills | ✓Real-time dashboard by floor, team, call type |
Ready to transform your contact center performance?
Discover how Engramm adapts to the specifics of the telecom sector.