Terms of Use

1. Definitions

• User: any person accessing the engramm.ai website, whether an employee of a client company or an authorized representative (manager, trainer, administrator).
• Client: organization or company that has entered into a contract with Engramm to allow its employees to access the platform.
• Simulation: interactive professional training scenario using a voice-based artificial intelligence.
• Exchange: dialogue between the user and the voice AI within a simulation.
• Data: information produced or collected during use of the platform, including voice, transcripts, metadata and simulation results.

2. Purpose

These terms govern the use of the engramm.ai platform, published by Solers.io SAS (Engramm), for carrying out immersive simulations for educational purposes. Any use implies unreserved acceptance of these Terms of Use.

3. Acceptance of the Terms

Access to the platform is reserved for users authorized under a contract signed between Engramm and the Client. The user acknowledges having been informed by their employer of the terms of processing of their data and accepts these Terms of Use upon first connection.

4. Available services

Engramm.ai allows users to:

• take part in oral simulations with a voice AI;
• obtain a transcript and educational indicators (feedback, scoring, duration);
• access a history of their training sessions: transcripts, indicators and scores for 24 months from their last login, voice recordings for 90 days.

For administrators and trainers, Engramm.ai provides functions for creating simulations, monitoring activity and managing users.

5. User obligations

The user undertakes to:

• use the platform solely within a professional framework defined by their employer;
• not distribute illegal, discriminatory or offensive content, or content contrary to the educational purpose of the service;
• respect the rights of third parties and the confidentiality of accessible data;
• not attempt to extract, duplicate or misuse content generated by the platform beyond the rights granted contractually.

6. Engramm's responsibility

Engramm acts as a technical sub-processor for the Client. It cannot be held responsible for decisions made by Clients based on the results produced. The assessments generated are provided for training purposes, without legal scope or automatic decision-making authority.

7. Service availability

The platform is accessible 24/7, except for maintenance or interruption due to a third party. Engramm implements reasonable means to ensure service continuity but does not guarantee uninterrupted availability.

8. Protection of personal data

Data is processed in accordance with the GDPR and the AI Act. The Client is the data controller; Engramm acts as a sub-processor. Voice recordings are retained for 90 days; transcripts, assessments and scores are retained for 24 months from the user's last login, then deleted. The Client may set shorter retention periods. The user may exercise their rights through their employer or via dpo@solers.io. To learn more, see our Privacy Policy.

9. Intellectual property

The platform, its software, its interface, its virtual characters and its own educational content are protected by intellectual property rights and belong to Engramm or its partners. Scenarios, content and data created or provided by the Client remain the property of the Client. User data (voice, transcripts, results) is not subject to any assignment of rights to Engramm and is processed under the conditions set out in Article 8. Usage rights are strictly limited to the use provided for in the contract. Any unauthorized reproduction or distribution is prohibited.

10. Hyperlinks

The site may contain links to external resources. Engramm is not responsible for the content of these resources. It is possible to create a link to engramm.ai opening in a new tab, provided that it does not harm the image or rights of engramm.ai.

11. Governing law – Jurisdiction

These Terms of Use are governed by French law. In the event of a dispute, the courts of Paris shall have sole jurisdiction, unless a mandatory legal provision provides otherwise.

Contact: Solers.io SAS (Engramm) — 3 rue Auguste Bailly, 92400 Courbevoie — dpo@solers.io